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Information We Collect
We may collect information (including name, address, telephone number, email address, transaction information, credit card information, and birth month and year) when you:
We may use your personal information to:
You always have the right to "opt out" of receiving communications from us. (See Making Communication Choices below.)
Information We Share
We may share your personal information in the following ways:
Making Communication Choices
If you do not wish to be contacted via email, direct mail or telephone, please let us know your preferences by contacting customer service. (See Contact Us below.) So that we may identify you correctly, please provide your exact name and postal or email address. You may also unsubscribe from our email using the link provided in each email. If you ask us to remove you from promotional lists, we will maintain your name on a "do not contact" list to ensure that we continue to honor your requests. It may take up to 10 days to process your email request and, due to the fact that mailings are planned long in advance, 6 to 8 weeks to process your postal mail request. When you purchase online, we will continue to confirm your order and shipment status via email and, if questions arise concerning your order, we may contact you via email, postal address or telephone. If you change your mind about your choices, you may start receiving promotional communications from us again by logging on to your online account and changing your preferences, by signing up when you visit our website or stores, when you enter a contest, sweepstakes or survey, or by contacting customer service.
Accessing and Changing Your Information
To review or change the information previously provided, sign on to www.soma.com and click "My Account". You may update stored information by clicking "Account Profile". Be sure to click "Save" when you complete your changes. You may also change or access this information by calling 866.768.7662 or by emailing firstname.lastname@example.org.
Our website uses "cookies" which are small data files stored on your computer when you visit a website. Cookies may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. For instance, cookies allow us to remember what's in your shopping cart, recognize you when you return to our site, track your orders, and monitor and maintain information about your visits to our website. You may set your browser not to accept cookies or to notify you when you receive cookies, giving you the opportunity to decide whether to accept cookies. If you do not accept cookies however, you will not be able to access your account information or make purchases on our website.
We use a third-party service provider to service internet ads on our behalf. This provider may collect anonymous information about your visits to our website, and your interaction with our products and services. Information about your visits to this and other websites may be used for targeted advertising purposes. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process, meaning that your name, address, email address or telephone number is not collected. For more information about this practice and to understand your option not to have this anonymous information used by our third party provider, please click here.
We use a variety of technologies and processes for protection of our customer data. We use encryption technology whenever transmitting sensitive data such as credit and debit card information. Please note however that absolute security can never be guaranteed. We will never request your credit card or other personal information by email. If you receive an email that appears to be a request from us for personal information, do not respond as this may be a "phishing" scam designed to steal your personal information. Email is not a secure means of communication. Never include in an email your credit card number or other sensitive information. We will only request such information during secure transactions at our website.
Links to Other Websites
Our website is not intended for use by children and we do not knowingly collect personal information from children under the age of 13. The child's parent or guardian should contact us if we have collect inadvertently information about that child so that we may delete such information from our files. (See Contact Us.)
Soma Intimates Customer Service
11215 Metro Parkway
Fort Myers, FL 33966
888.550.5559 (TDD hearing impaired)
© 2010 Chico's Distribution Services, LLC. All Rights Reserved.