Love Soma Rewards® is Soma’s customer loyalty program, consisting of four tiers: Welcome, Silver, Gold and Platinum. As a Member of the Program, you will automatically receive Points for every dollar you spend on Qualifying Purchases at Soma® boutiques and outlets, online at soma.com, or by phone. For every 1500 Points you earn, you will receive a $5 Reward redeemable on your next merchandise purchase in Participating Locations.
Love Soma Rewards® is open to U.S. residents only. If you are an International resident, you may create an online account, but you will not be enrolled in our loyalty program. There is no fee to join or maintain Membership in the Program. You must be 13 years of age or older to participate in the Program. You may sign up for Love Soma Rewards® at any participating Soma boutique or outlet, or by phone at 866.768.7662 or creating an account online at soma.com (“Participating Locations”) by providing your first and last name, phone number, email address and birth month and day, or by making a Qualified Purchase at any Participating Location.
Yes! You will continue to receive your catalog and email coupons, some of which may be combined with your earned Rewards.
If you are new to soma.com but have already received a Love Soma Rewards® Member number by shopping in our boutiques or by phone, there will be a field on the online Registration page where you can enter your Love Soma Rewards® number. This allows us to locate you in our records and ensure that you earn Points and receive your Love Soma Rewards® benefits for all your online Qualifying Purchases. You can find your Love Soma Rewards® Member number on the back of your Soma catalog or on your receipt.
You will automatically receive your Love Soma Rewards® benefits (such as free shipping when applicable) if you have completed your online registration at soma.com and log-in to the site prior to checkout. Be sure your Rewards Member number is associated with your online account, so you do not need to re-enter it at checkout.
No. Membership and Points are not transferable and cannot be shared.
As a Program Member, you will automatically receive Points for every dollar you spend on qualifying merchandise (exclusions apply) at participating Soma boutiques and outlets, online at soma.com, or by phone. Points will be calculated based on Qualifying Purchases, after all discounts have been applied (e.g., in store event discounts, coupons, special offers, Reward certificate redemption), and before shipping and/or taxes. Your Qualifying Purchase amount will be rounded to the nearest whole number for purposes of Points calculation.
Yes. Whether purchasing in stores, online or by phone, you must provide your Love Soma Rewards® Membership number to earn Points for your Qualifying Purchases. If you don’t remember your Member number, don’t worry. Our Associates can easily look up your number when shopping in our stores. If ordering online, you must be registered and logged into your Soma Account to earn Points for Qualifying Purchases made at soma.com.
A Qualifying Purchase is any purchase made at Soma (boutiques, outlets, online at soma.com or by phone) on merchandise, excluding gift cards, taxes, shipping and certain merchandise as may be excluded from time to time. Points are not earned on the redemption of Rewards.
Please allow up to three business days for in-store purchases to appear in your Points history. For purchases made online or by phone, please allow up to three business days from the time of shipment, rather than the time of order.
You may submit a retro-credit request online at soma.com or by calling Customer Service at 866.768.7662. To submit a request online, log in to your account and click on the “Rewards Status” link in the “My Account” section. From here, click on the “missing purchases?” link and provide the required information.
Yes. Points will automatically expire one year from the date they are earned.
Your Points balance will decrease when Points expire or equal to the amount refunded if you make a return or exchange on a Qualifying Purchase.
Sorry. Only transactions made after you have signed up for the Love Soma Rewards® Program are eligible for Points.
As a Member of Love Soma Rewards®, you will earn Points for every dollar spent, which turn into Rewards. It’s simple and rewarding—you’ll have the opportunity to earn Points Multipliers and Bonus Points, Birthday Gifts and, of course, Free Shipping. The best news? You can combine your Rewards with most of our catalog and email coupons, as well as sales events throughout the year! Plus, you can access your Rewards in boutiques and online by providing your email or phone number associated with your Membership... you never have to carry a card.
Currently there are four tiers of benefits in the Love Soma Rewards® Program: Welcome, Silver, Gold and Platinum. Tier status is based on total net Qualifying Purchases made at participating Soma® locations within each calendar year:
For more information, including the benefits of each tier, visit soma.com/rewards.
You will move up in status during each calendar year based on your net Qualifying Purchases (Qualifying Purchases less returns) in the calendar year. You will not move to lower tiers during the calendar year if you return or exchange items. However, to determine your initial Tier Status for the next calendar year, if you did not maintain at least $400 in net Qualifying Purchases during the prior year, you will be moved to a lower tier based on your net Qualifying Purchases.
Upon qualifying for a new Tier, you will receive a notification welcoming you to that Tier. You will maintain that status for the remainder of the current calendar year and may be eligible to maintain your status the following year. While you're Tier level will not decrease in the current calendar year, any returns or exchanges on Qualifying Purchases may affect your Tier status for the following year as calculated in January.
Once you have enrolled in the Program, you will earn at least 5 Points for every dollar you spend on Qualifying Purchases of merchandise at participating Soma boutiques and outlets, online at soma.com or by phone at 866.768.7662. However, you must provide your Love Soma Rewards® Member number when making a purchase in order for your any Qualifying Purchases to count towards your tier status and receive Points. Points will be calculated based on Qualifying Purchases, excluding gift cards, price adjustments on prior purchases and certain merchandise after all applicable discounts have been applied (e.g., in store event discounts, coupons, special offers, Reward certificate redemption), and before shipping and/or taxes. Other exclusions may apply.
Reward certificates will be issued either by email or by direct mail. The method by which you receive your earned Rewards will be determined by your communication preferences.
Reward certificates will be issued on a monthly basis.
There is no limit to how many Reward certificates you can earn. However, Rewards will be issued at a maximum value of $30 per issuance; any Rewards you’ve earned above $30 will be rolled over to your earned Rewards in the following month. Example: If you accrue $40 in Rewards based on Points earned for a recent purchase, you’ll be issued a $30 Reward, and the remaining balance of your Rewards ($10) will be rolled over to the following month.
Yes, please refer to the expiration date printed on the Reward.
Any amount you return will be deducted from your Points balance. If you return your purchases after you receive a Reward, your pending Reward balance will be reduced. It is possible to have a negative Points balance if you make a return after having received a Reward.
Not a problem. Simply let the store Associate know you have a Reward certificate to redeem and the Associate will be able to look it up when you make your purchase. Unfortunately, we will not be able to send you a replacement Reward certificate.
Did you perhaps already apply the Reward to a previous purchase? The Reward may only be redeemed once. Please also check the expiration date printed on the certificate, as it will no longer be valid beyond this date.