Terms & Conditions

Program name: Love Soma Rewards

General Terms & Conditions

The Love Soma Rewards program (“Program”) at Soma is designed to show appreciation for our loyal customers. Participation in the Program constitutes acceptance of current terms and conditions. Each member is permitted one Love Soma Rewards program membership only. Membership and Points are not transferable. Violation or suspected violation of program rules or coupon terms, as determined in Soma’s sole discretion, may result in revocation of membership. Soma reserves the right to modify or eliminate benefits at any time and without prior notice. Accounts may be automatically closed after twenty-four (24) months of inactivity.

Abuse of the program may result in the immediate termination of your account and/or program participation, including the forfeiture of all accrued and pending Points. If Soma determines in its sole discretion that you have violated these terms and conditions, made purchases for resale, participated in the sale or barter of Points or Reward certificates, opened more than one (1) account, or have participated in any other activity Soma deems fraudulent, your account will be terminated.

Privacy Policy

Please read the Privacy Policy carefully to understand how Soma collects, uses and discloses information about customers.

How to join

Love Soma Rewards is open to U.S. and International residents, excluding Canadian residents. Unfortunately, Canadian residents are not eligible for Love Soma Rewards. If you are a Canadian resident, you may create an online account, but you will not be enrolled in our loyalty program. There is no fee to join or maintain membership in the Program. You may sign up for Love Soma Rewards online at soma.com, at any Soma boutique or outlet, or by phone at 866.768.7662 (TTY: 888.550.5559) by providing your first and last name, valid mailing address, phone number, email address and birth month.

Points

As a member of the Program, you will earn one (1) Point per $1 (USD) spent (outside of Double, Triple or Bonus Points events) on qualifying merchandise purchases at Soma boutiques and outlets, online at soma.com or on phone orders at 866.768.7662. Points will be calculated based on qualifying merchandise purchases, after all discounts have been applied (e.g., in store event discounts, coupons, special offers, Reward certificate redemption), and before shipping and/or taxes. In order for Points to be posted to your account, you must provide your Love Soma Rewards member number at time of purchase in boutiques, outlets, by phone, or at soma.com. Accrued Points will be posted to your account within three (3) business days from the time of your in-store purchase (in boutiques and outlets) or from the date of shipment for purchases made by phone or online. Your qualifying merchandise purchase amount will be rounded to the nearest whole number for purposes of Points calculation.

Point calculations are based upon dollars spent at checkout on qualifying merchandise purchases less any dollars spent on gift cards, previously purchased merchandise, taxes, shipping and certain excluded merchandise. Points shall expire automatically 365 days from the date they are earned, and are nonredeemable.

If a return is made from a purchase on which you have earned Points, the amount of Points correlating to the dollar amount returned will be deducted from your balance. For example, if you made a purchase of $100 and later returned $25 worth of merchandise from that purchase, 25 Points will be deducted from your Points balance. Further, if your return includes merchandise that was partially or wholly paid for with a Reward certificate, the Reward certificate used in connection with that purchase will not be reissued. If you return merchandise purchased with a Reward certificate, the portion of the Reward certificate used to make the purchase will be forfeited.

All accounts that remain inactive for two (2) consecutive years (24 months) are subject to closure and termination.

Rewards

For every 125 Points you accrue, those Points will automatically be deducted from your balance and you will be issued a Reward certificate redeemable for $5 off your next merchandise purchase in Soma stores, by phone or at soma.com. Up to $30 in Rewards will be delivered per issuance. If you earn more than $30 in Rewards in a single issuance, the additional Rewards you’ve earned will be banked for the following issuance.

Reward certificates will be issued on a monthly basis, either by email or direct mail, and must be used by the expiration date listed on the certificate. The method by which you receive your earned Reward certificates will be determined by your communication preferences.

Rewards are issued as one-time use coupons for discounts off future merchandise purchases and may only be applied to a merchandise purchase equal to or greater than the amount of the sum of the Rewards presented for redemption. Rewards may be combined with one (1) other coupon or Reward certificate when making a purchase in stores, online or by phone.

Tiers

Currently there are three (3) tiers of benefits in the Love Soma Rewards program: Preferred, Gold and Platinum. Upon joining the Program, you will automatically be enrolled at the Preferred tier, unless the total net sale of your initial purchase meets or exceeds $250. Your tier status is based on total net sales made at Soma (boutiques, outlets, online at soma.com, or phone orders) within each calendar year:

Present your Love Soma Rewards membership number every time you shop in boutiques and outlets in order to earn Points on qualifying merchandise purchases and receive the benefits associated with your tier status. In order to receive all other benefits in addition to your earned Reward certificates, you must have not opted-out of receiving email and direct mail communications.

Preferred Benefits Include:

Gold Benefits Include:

Platinum Benefits Include:

Achieving and Maintaining Status

Tier status is determined by your total qualifying net spending on purchases made within each calendar year. Once you reach a new tier, you will immediately become eligible to receive the benefits applicable to that tier. However, your qualifying net spending must meet or exceed the minimum requirements of this tier in order to maintain your status:

Once you reach a specific tier in the Program, you will become eligible to receive the benefits of that tier for the remainder of the current calendar year, as well as the following calendar year so long as your total qualifying net spending does not drop below that tier’s threshold due to returns. Calendar year is defined as January 1 – December 31. With each new calendar year, we will determine your tier status based on your total net sales from the prior calendar year. Your qualifying net spend for the calendar year will start at zero ($0) every January 1.

For example, if your qualifying net spend in Year 1 is equal to $275, you will enjoy the benefits of our Gold tier for the balance of Year 1 and will start Year 2 at Gold. However, if in Year 1 you make a return equal to $50 of your $275 total net sales, your qualifying net spend drops to $225. You will enjoy the benefits of our Gold tier for the balance of Year 1, and will start Year 2 at Preferred tier status.

We will provide you with information via email throughout the year to inform you of your qualifying net sales and your current tier status. When you achieve Gold or Platinum tier status, we will notify you by email and/or direct mail of your new tier and applicable benefits.

In order to receive free standard shipping benefits at soma.com as a Gold or Platinum tier customer, you must sign in and register using your existing Love Soma Rewards membership number. See additional details below.

Communications

Upon enrolling in Love Soma Rewards, you agree to receive operational communications about the Program, as well as promotional material from Love Soma Rewards and Soma. You may choose to opt out of promotional communications at any time by clicking the unsubscribe link in your email. Communication preferences may be updated at any time by logging into your account at soma.com in the profile & preferences section, or by calling Customer Service at 866.768.7662.

By participating in the Program, you agree it is your responsibility to maintain accurate and updated personal information connected to your Love Soma Rewards loyalty account. You may update your personal information online at soma.com or by calling 866.768.7662. In the event you have not updated your account with new or correct contact information, Soma will not be held responsible for Rewards or other benefits that are not received.

Refer a Friend Bonus

Earn 375 Bonus Points for each referred new customer. To qualify, you must submit the email address of a friend (who must be a U.S. resident with a U.S. address) that you would like to refer to Love Soma Rewards. If your friend is not already in enrolled, Soma will send your friend an invitation to join Love Soma Rewards. Your friend must use the same email address you provided to register. If your friend then makes a purchase within 180 days of enrollment you will automatically receive 375 Bonus Points at the time of your friend’s first transaction. Bonus Points will not increase tier status. Limit twelve Refer a Friend bonuses per customer per calendar year.

Free Shipping

Once you achieve Gold tier status or higher, you will automatically receive Standard shipping (estimated 7-10 days for delivery) free for all purchases made on soma.com for delivery within the continental U.S. Gold and Platinum tier status customers may upgrade to Express or Two Day delivery at a discounted rate. Two Day and Next Day deliveries are not available for P.O. boxes, AP/FPO, military addresses and certain other areas we cannot reach. Not valid outside of the United States.

Birthday Bonus Benefit

To be eligible to receive the Birthday Gift benefit, Love Soma Rewards customers must provide month of birth and valid mailing address, and must have made a purchase within the past twelve months. The Birthday Gift is not valid on purchases of gift cards, previously purchased merchandise, taxes, shipping and certain excluded merchandise.