These terms and conditions require binding arbitration on an individual basis to resolve disputes and include a class action waiver. In the event of a dispute, you are waiving your right to sue in court. This agreement includes a disclaimer of warranties and limitation of liability that may apply to you in the event of a dispute.
Please read our Privacy Policy carefully to understand how we collect, use and disclose information about customers.
The Love Soma Rewards® Program (“Program”) at Soma is designed to show our appreciation for our loyal customers. Members receive exclusive offers and benefits like being the first to know about our newest collections, sales and offers, invites to special events, earning points on your qualifying purchases, Point Multiplier Days, bonus events and more.
By signing up for the Program, participating in the Program, or continuing to use any of the Program benefits (“Benefits”) you are indicating your acceptance of these terms and conditions (“Rules”) and all future Program Rules (collectively, this "Agreement") as a Love Soma Rewards® Program member ("Member", "you" or "your"). The sponsor of the Program is Chico's Distribution Services, LLC. ("Soma", or "our", "we", "us").
Employees of Soma, its parents, subsidiaries and affiliated companies (collectively, "Affiliates"), and their immediate families, and others who are eligible for employee-based discounts, or members of any corporate or wholesale account of Soma (or its Affiliates) are not eligible for Membership in the Program and Program Benefits may not be applied towards transactions by such individuals or entities.
Love Soma Rewards® is open to U.S. residents only. International residents are not eligible for Love Soma Rewards®. If you are an International resident, you may create an online account, but you will not be enrolled in our loyalty Program. There is no fee to join or maintain Membership in the Program. You must be 13 years of age or older to participate in the Program. You may sign up for Love Soma Rewards® at any participating Soma boutique or outlet, or by creating an account online at soma.com or by phone at 866.768.7662 (“Participating Locations”) by providing your first and last name and a valid e-mail address and phone number or by making a purchase at any Participating Location. To receive credit for your online purchases, visit soma.com to create an online account or complete the registration process for an existing account (using your Member number provided during in-store sign up). Each time you make an online purchase, be sure to log in to your soma.com account before checkout to receive Points credit.
The Program does not apply to merchandise purchased from: international locations, certain Soma Boutiques and Outlet locations in the U.S. as may be determined by us from time to time, any third-party locations carrying our products (including, but not limited to, airports), or through third-party websites. Other restrictions may apply.
Please note that email addresses may only be associated with one Love Soma Rewards® account at a time. If you are currently sharing an email address with another Member’s account, please contact Customer Service to provide an alternate email address for your account. Duplicate accounts may be cancelled, and all Points or Rewards forfeited, or may be combined, at our discretion and without notice. If you have more than one Love Soma Rewards® account, please contact Customer Service to merge your accounts.
You may complete your Membership profile by logging in to soma.com at any time or by visiting a Participating Location and providing your valid email, phone number, mailing address and birthday information. In order to receive all of the Benefits of the Program, you must complete your Membership profile and remain opted-in to receive e-mail or direct mail communications from Soma and our Affiliates.
As a member of the Program, you will earn at least five (5) Points per $1 spent on qualifying merchandise purchases at Participating Locations. Points will be calculated based on qualifying merchandise purchases, excluding gift cards, price adjustments on prior purchases, certain merchandise and other exclusions that may apply, after all applicable discounts have been applied (e.g., in store event discounts, coupons, special offers, Reward certificate redemption), and before shipping and/or taxes (“Qualifying Purchases”). In order to earn Points, you must provide your Love Soma Rewards® member number, phone number or email address associated with your Membership at time of purchase or sign in using your existing login. Accrued Points will be posted to your account within three (3) business days from the time of your in-store purchase or from the date of shipment for purchases made by phone or online. Your Qualifying Purchase amount will be rounded to the nearest whole number for purposes of Points calculation.
Point calculations in each Membership Tier are based upon dollars spent at checkout on Qualifying Purchases. Points shall expire automatically 365 days from the date they are earned, have no cash value and are not redeemable or transferrable.
If you return or exchange (for merchandise of lesser value) any merchandise that is part of a Qualifying Purchase, the corresponding amount of Points earned from your Qualifying Purchase will be deducted from your balance. For example, if you made a Qualifying Purchase of $100 and later returned a $25 item, 250 Points will be deducted from your Points balance. If your return includes merchandise that was purchased in whole or in part with a Reward certificate, the Reward certificate value shall be forfeited. If you return any part of a Qualifying Purchase after a Reward has been issued from the Points earned on such purchase, a negative Points balance may result. If your return includes merchandise that was purchased in whole or in part with a Reward certificate, the Reward certificate value shall be forfeited and deducted from any refund owed.
Earning Rewards is easy! Each time you earn 1,500 Points, we’ll deduct those Points from your account balance and issue you a Reward certificate redeemable for $5 off your next merchandise purchase in Participating Locations. Limit six (6) Rewards issued per month. Any Rewards earned above the monthly limit will be banked & issued in the following month.
Reward certificates will be issued monthly to the email associated with your Membership and must be used by the expiration date listed on the Reward. If at any time we do not have a valid email address on file, Rewards earned during that time will be forfeited.
Rewards are issued as one-time-use coupons for discounts off future merchandise purchases and may only be applied to a merchandise purchase equal to or greater than the amount of the total Rewards presented for redemption. Each Reward may only be combined with one (1) other coupon or Reward when making a purchase at Participating Locations.
We now offer four (4) Tiers of benefits in the Love Soma Rewards® Program: Welcome, Silver, Gold and Platinum. When you join, you will automatically be enrolled at the Welcome Tier, unless your first Qualifying Purchase unlocks a higher Tier. Your Tier status is based on total Qualifying Purchases made at Participating Locations within each calendar year:
Present your Love Soma Rewards® membership number or email every time you shop in boutiques and outlets or login to your Soma Account online at soma.com prior to checkout to earn Points on Qualifying Purchases. Every Qualifying Purchase earns Points towards your next Reward certificate, but to ensure you can take advantage of all the other great Benefits in each Tier, you must complete your online profile and remain enrolled to receive marketing communications from the Love Soma Rewards® Program (via either email or regular mail).
Welcome Tier Benefits Include:
Silver Tier Benefits Include:
Gold Tier Benefits Include:
Platinum Tier Benefits Include:
* Free standard shipping offer for online and phone orders only; additional terms apply.
** StyleConnect® and My Soma ClosetTM available to all customers; Program membership not required, but highly recommended. Additional terms apply, see soma.com for details.
Complete your online profile today so that you are immediately eligible to receive all the Benefits of your Tier status.
Tier status is determined by your total net Qualifying Purchases made within each calendar year. You will remain in your highest qualifying Tier for the remainder of the current calendar year regardless of any Returns or Exchanges you make.
To maintain your Tier status each calendar year, your prior year net Qualifying Purchases amounts (after Returns are calculated) must meet or exceed the minimum threshold for that Tier. You’ll maintain your Tier status in the following calendar year so long as your net Qualifying Purchases (after Returns & Exchanges are calculated) in the current calendar year did not drop below the Annual Spend threshold for the Tier. Calendar year is defined as January 1 – December 31. With each new calendar year, we will determine your starting Tier status for the year based on your total net Qualifying Purchases from the prior calendar year and your net Annual Spend for the new calendar year will be reset to zero ($0) every January 1.
For example, if your net Qualifying Purchases in Year 1 is equal to $275, you will enjoy the benefits of our Gold tier for the balance of Year 1 and will start Year 2 in the Gold Tier. Your Annual Spend history will be reset to zero ($0) at the beginning of Year 2. To remain in the Gold Tier for Year 3, your net Qualifying Purchases made in Year 2 must meet or exceed $200.
However, if in Year 1 you Return $150 of your $275 total net Qualifying Purchases, your net Qualifying Purchases drop to $125. In this case, you will enjoy the benefits of our Gold Tier status for the balance of Year 1 and will start Year 2 in our Silver Tier.
Love Soma Rewards® account status updates will be emailed throughout the year to the email address on file in your Rewards account. When you unlock new Tiers, we will send you information on your new Tier and applicable benefits via email. To ensure you continue to receive important account information and benefits from Love Soma Rewards®, be sure to complete your Love Soma Rewards® account registration online at soma.com before your next purchase. Rewards and benefits may be forfeited if we do not have a current valid email address for your Membership at the time of issuance.
In order to receive free standard shipping benefits at soma.com you must register your account online using your existing Love Soma Rewards® membership number. Then just sign in to your account prior to completing each purchase.
Membership is subject to these Rules, our Privacy Policy and the soma.com Site Terms & Conditions, any of which may be modified at any time
Earn a $15 off $50 coupon for each referred new customer. To qualify, complete the registration form online by providing your email address and submit the email address of a friend (who must have a U.S. mailing address) that you would like to refer to Love Soma Rewards. If your friend is not already in enrolled, Soma will send your friend an invitation to join Love Soma Rewards®. Your friend must register their account using the same email address you provided. If they make a purchase within 180 days of enrollment you will automatically receive a $15 off $50 coupon at the time of their first transaction. Bonus Coupons will not increase tier status. You may redeem a maximum of nine Refer-A-Friend coupon offers in a rolling 12 month period.
Members with Gold tier status or higher automatically receive free Standard Parcel Post shipping (estimated 4-10 days for delivery) on deliveries within the continental U.S. and may upgrade to Express or Next Day delivery at a discounted rate for all purchases made on soma.com. Express and Next Day deliveries are not available for P.O. Boxes, AP/FPO, military addresses, and certain other areas we cannot reach. See soma.com for shipping details and restrictions. Shipping charged listed on our website include both shipping and handling fees, which are non-refundable. We reserve the right to modify or eliminate Love Soma Rewards® Program shipping benefits at any time without notice.
To be eligible to receive the annual Birthday Gift benefit, you must update your profile with your birth month and day and a valid email address for delivery and you must have made a purchase within the past twelve months. The Birthday Gift is not valid on purchases of gift cards, prior purchases, taxes, shipping and certain excluded merchandise.
Each Member is permitted one Love Soma Rewards® Program membership (“Membership”) only. Membership is not transferable and may only be used by an individual Member for the Member's personal benefit. Member Benefits cannot be combined with Benefits accrued by another Member. Soma may request proper identification with regard to Program transactions. Member Benefits will not be applied retroactively to any purchases. Other exclusions may apply.
Once your Membership is activated, you are enrolled at Preferred status level and your Qualifying Purchases will start to accrue towards the next status level. You can cancel your Membership at any time as more fully set forth below.
To receive the full Program Benefits, you must provide your first and last name, valid U.S. mailing address, phone number, email address and birth month and day. Members are responsible for maintaining accurate and updated personal information with Soma which can be done online or at any Participating Location. Soma is not responsible for loss or theft of any Member Benefits or for Benefits that are not received if you don't maintain accurate personal information with us, and such Benefits will not be reissued or credited.
Accounts may be automatically closed, and your membership Benefits forfeited after twenty-four (24) months of inactivity. Abuse, violation or suspected violation of the Program, the Rules or any coupon or Rewards terms, as determined in Soma’s sole discretion, may result in the immediate termination of your account and/or Program participation, as more fully described below. Soma reserves the right in its sole discretion to accept, deny, suspend or discontinue any Membership for the Program.
By signing up or using any Benefits of the Love Soma Rewards® Program, you agree to receive Soma’s general marketing and the Love Soma Rewards® Program marketing communications via email, as well as marketing emails from our Affiliate brands (Chico’s, Chico’s Off the Rack, White House|Black Market, and TellTale). We will also communicate with you regarding your Program status and transactions via the email address on record.
In order to receive the full Program Benefits, you must remain opted-in to Soma’s general marketing and the Love Soma Rewards® Program marketing communications via e-mail at all times. You are may opt out of marketing emails from our Affiliate brands at any time. If you elect to opt-out of Soma’s general marketing or Love Soma Rewards® Program email marketing communications, your Membership will remain active, but your Benefits will be limited to free Standard Parcel Post shipping. To opt out of marketing communications from Love Soma Rewards® and Soma, you may update your communication preferences at any time by logging into your account at soma.com in the profile & preferences section, or by calling Customer Service at 866.768.7662. By unsubscribing, you are only opting out of email marketing communications, we may still communicate with you via email regarding your Program transactions, status, or other transactions with us. You may choose to opt out of an Affiliate’s communications at any time by clicking the unsubscribe link in any email received from the Affiliate.
Among other things, the information we collect will be used to help us provide a more personalized shopping experience and personalized discounts applicable to purchases at Participating Locations. Any personal information provided to the Love Soma Rewards® Program will be governed by the Privacy Policy posted at soma.com.
In the event that we introduce a text-messaging program for our brands at any time, by including your mobile number in your profile at any time, you are agreeing to subscribe to Soma’s Mobile Alerts to receive up to 5 text messages per month. Standard text messaging rates apply. Not available on all handsets/carriers. To unsubscribe at any time, reply with STOP to any text received from us.
Love Soma Rewards® Benefits may not be transferred, purchased, sold, assigned, auctioned or traded, including, without limitation, by death or as part of a domestic relations matter. Doing so will void the Member account. Benefits have no cash value and are not redeemable for cash. Member agrees that the Program and any Benefits related thereto do not create any property rights whatsoever in favor of Member.
Products offered by Soma and its Affiliates are not offered for resale; by signing up for the Love Soma Rewards® Program, you expressly acknowledge and agree that you are entering an agreement with Soma that you will not offer for sale, sell, transship or otherwise engage in any commercial activity (or permit any third parties acting on your behalf to do so) in relation to any products purchased from us using your Rewards account or otherwise; if you are suspected of breaching this provision, in addition to immediately suspending your loyalty Program membership(s) and shopping privileges with Soma and its Affiliates, you agree that Soma and/or its Affiliates may pursue all legal and equitable remedies available against you or anyone acting on your behalf for such breach of contract, including but not limited to, monetary damages, injunctions and/or other remedies. Additionally, we or our Affiliates may place limits on purchases and reject purchases or orders suspected of consisting of commercial quantities of our products or that otherwise violate the spirit of this section. We may, among other things, restrict orders placed by or under the same customer account, the same credit card, the same loyalty program accounts, and/or orders that use the same billing and/or shipping address, including orders or related accounts on our Affiliates' websites.
We also reserve the right to cancel any portion of an order that cannot be fulfilled for any reason. Online orders are not deemed to be accepted by Soma until your products are shipped from our warehouse; however, an acceptance of an order by Soma does not constitute a waiver of our rights under our resale policy. We reserve the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed in violation of this policy and the right to cease doing business with customers who violate this policy. This policy applies to all purchases of Soma and our Affiliates’ products, including, but not limited to, all purchases made at our Participating Locations, or any other stores, sample sales, warehouse sales, and through our websites or third-party websites. We may modify this policy at any time without prior notice.
Any dispute, claim, or controversy arising from or relating to this Agreement or Member's Membership will be resolved by binding arbitration, rather than in court (i.e., you are waiving your right to sue in court), except that you may assert claim(s) in small claims court if your claim(s) qualify. Disputes subject to arbitration include without limitation disputes arising out of or relating to interpretation or application of this dispute resolution provision. The Federal Arbitration Act and federal arbitration law apply to this dispute resolution agreement.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would.
The arbitration will be conducted by JAMS, Inc. under its rules by a single arbitrator experienced in commercial disputes. The JAMS's rules are available at www.jamsadr.org or by calling 1-800-352-5267. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. The arbitrator shall issue a written award setting forth the arbitrator's complete determination of the dispute and the factual findings and legal conclusions relevant to it. The arbitrator's award may be entered in any court of competent jurisdiction.
Payment of all filing, administration, and arbitrator fees will be governed by the JAMS's rules. However, unless the arbitrator determines that your claim(s) were frivolous or asserted in bad faith [a] we will reimburse those fees for claims totaling less than $10,000, and [b] in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Soma will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation, regardless of the outcome of the arbitration. Likewise, Soma will not seek attorneys' fees and costs in arbitration unless permitted by law and the arbitrator determines the claim(s) asserted against Soma are frivolous or brought in bad faith.
You and Soma each agree that any dispute resolution proceeding Shall be conducted on an individual basis and not in a class, consolidated, or representative action. Notwithstanding any provision in this Agreement to the contrary, if the class, consolidated, and representative action waiver in the prior sentence is deemed invalid or unenforceable, neither you nor Soma are entitled to arbitration.
This Agreement is governed by the laws of the State of Florida without regard to conflict of law principles. If the arbitration provision in this section is found unenforceable or to not apply for a given dispute, then the proceeding must be brought exclusively in a court of competent subject matter jurisdiction – whether federal or state – within Lee County, Florida.
Notwithstanding any other provision in this Agreement to the contrary, to the extent Soma makes a material change to this dispute resolution provision, such change will not apply to any dispute that you provided Soma notice of prior to the change in the dispute resolution provision.
To provide us notice of an arbitration demand, send the demand to our registered agent: Chico's Distribution Services, LLC d/b/a Soma c/o Corporate Creations International Inc., 11380 Prosperity Farms Road #221E, Palm Beach Gardens, Florida 33410.
Soma and its affiliates, and their respective officers, directors, employees and agents make no warranty, express or implied, including but not limited to any warranties of merchantability or fitness for a particular purpose with respect to the program or any products or services related thereto and expressly disclaims any such warranties.
You Hereby Release, to the Fullest Extent Permitted by Law, Soma and Its Affiliates and Their Respective Officers, Directors, Employees and Agents from and Against Any and All Liability (Known or Unknown) Arising from or Relating to the Program, Your Membership in the Program or This Agreement.
SOMA®, the SOMA logos, the Love Soma Rewards® Program and other logos and taglines, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, "Company Intellectual Property") are the intellectual property of Soma (or its Affiliates), licensed to others under controlled conditions. You are not authorized to use any Company Intellectual Property for your own purposes without the express prior written consent of our General Counsel.
Soma reserves the right to terminate your Membership at any time in its sole discretion for any reason. Without limiting the foregoing, any violation or suspected violation of this Agreement, any Benefits or offer terms or any suspected abuse of the Program, as determined in Soma sole discretion, may result in termination of your Membership. Examples include but are not limited to: your failure to follow the Program policies and procedures, transferring your Benefits offers to another, using multiple Love Soma Rewards® Memberships, or purchasing our Products for resale. If your Membership is cancelled by us, you will be ineligible to enroll or participate in the Program in the future and will forfeit all Benefits and offers. Soma reserves the right to take legal action to recover any damages, attorneys' fees, or court costs from you for your breach of this Agreement.
To cancel your Membership at any time, please call our Customer Service department at 866.768.7662. Please note, all Benefits and offers shall be forfeited at such time. It may take from 4 to 6 weeks before you stop receiving Program communications; however, you are not eligible to redeem any offers you receive after your Membership is cancelled; in the event you receive any Program Benefits after you cancel your Membership, such Benefits are subject to this Agreement. Terms and conditions of this Agreement that by their nature survive the termination of your Membership, shall survive in perpetuity.
This Agreement shall be interpreted and applied to give Soma maximum control of the administration of the Program. All decisions by Soma are final and binding.
Soma reserves the right to add, modify, remove, replace or eliminate any of the Rules, Benefits or the structure of this Program (collectively, “Updates”) at any time and from time to time in its sole discretion without prior notice and without any further obligation to our Members. Updates shall be effective on the date they are posted on soma.com, and you agree that such posting constitutes valid and effective notification method of such Updates and no further notice methods are required; continued use of your Membership after such date constitutes acceptance of all such Updates. We may also, as a courtesy only, send Updates via e-mail or notify you that there are Updates the next time you make a purchase at a Participating Location; doing so does not create any obligation on our part to do so again in the future. If you disagree with any Updates, your sole remedy is to cancel your Membership in the Love Soma Rewards® Program.
Soma may terminate this Program or limit participation, each in whole, or in part, in our sole discretion, at any time without notice. If the Program is terminated or so modified, all accrued Benefits or offers in any affected account(s) will be available for use through their individual expiration dates, in accordance with the terms of this Agreement and their individual terms.
Membership Rules are void where and to the extent prohibited by law. Taxes may apply where required by law
Soma operates under a subsidiary of Chico's FAS, Inc.
Last Updated: October 17, 2021
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